Privacy Policy

This privacy policy sets out how Norfolk Smart Homes uses and protects any information that you give when you use this website or our services.

Who We Are

“We” or “Norfolk Smart Homes” refers to Norfolk Smart Homes Ltd.

We collect, use and are responsible for certain personal information about you. When we do so, we are regulated under the General Data Protection Regulation and we are responsible as a ‘controller’ of that personal information for the purposes of those laws.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or throughout your engagement with us, then you can be assured that it will only be used in accordance with this privacy policy and the appropriate data protection laws.

We may change this policy from time to time by updating this page, as such, you should check this page regularly to ensure that you are happy with any changes.

What We Collect

We may collect the following personal information about you:

  • Name
  • Phone number
  • Email address
  • Postal address
  • Appropriate details of what your enquiry or job entails
  • Bank account details
  • Data gathered through your use of the website, through our use of cookies (please see below, the section entitled ‘How We Use Cookies’

What We Do With The Information We Gather

With the exception of the data gathered through cookies, which is gathered whenever you use our website, we only require the details stated above to be captured if you choose to submit an enquiry via telephone, through the contact enquiry form available on our website, or email, and subsequently wish us to provide the necessary services to you.

We may use the information to allow us to contact you to respond to your enquiry and, if you choose to employ our services, to provide our services to you. We may also use your data to improve our products and services.

We may use your data to contact you in relation to services similar to those that you have previously enquired about or employed us to complete. Any other use of your data, to send you marketing or other information about our services, will only be done in accordance with any consent that you have provided us with.

We will not share, sell, distribute or lease your personal information to third parties without your permission, other than for the limited exceptions listed below:

  • If it is required for us to be able to provide you with our services
  • If we are required to do so by law, or to comply with the contractual obligations we are subject to
  • If it is for the purposes of our legitimate interests or those of a third party, but only if these are not overridden by your interests, rights or freedom
  • If it is in urgent circumstances to protect the personal safety of or vital interests of our clients or the public
  • If it is to protect and defend the rights of property of Norfolk Smart Homes
  • If it is data collected by the Google Analytics cookies – it is shared with Google, but no data which can personally identify you is shared

Controlling Your Personal Information

Under the General Data Protection Regulation, you have a number of important rights. In summary, these include rights to:

  • Fair and transparent processing of your personal information
  • Access to your personal information
  • Correction to any incorrect or outdated information which we hold about you
  • Erasure of personal information concerning you in certain situations
  • Object at any time to processing of personal information concerning you for direct marketing
  • Object in certain circumstances, or otherwise restrict our continued processing of your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill out a form on the website, look for a box that you can click to indicate that you consent to the information being used for direct marketing purposes. In this instance, we will provide you with the details of any third parties with whom, and for what purposes, we may wish or need to share your personal information with, and request your explicit consent to such processing of your personal information at the time.

If you have previously agreed to us using your personal for direct marketing purposes, you may change your mind at any time by contacting us at

You can manage your cookies preferences in your browser setting.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and organisational procedures to safeguard and secure the information we collect online.

We limit access to personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. In such cases we will notify you and any applicable regulator where we are legally required to do so.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookies helps analyse web traffic, or lets you know when you visit a particular website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which of our web pages are being used. This helps us analyse data about web page traffic, and improve our website in order to tailor it to client needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

We also use Google Analytics cookies on our website.

Google Analytics is an analysis tool that helps us understand how visitors to our website engage with it. It uses a set of cookies to collect information and report site usage statistics without personally identifying any individual visitors.

Overall, cookies help us provide you with a better website, enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our website, we do not have any control over these other websites. Therefore, we cannot be held responsible for the protection and privacy of any which you provide whilst visiting such sites and, as such, are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.

As previously stated, you may request details of the personal information which we hold about you under General Data Protection Regulation, which will be provided free of charge. If you would like a copy of the information held on you, please contact us via email at, or via post by writing to Norfolk Smart Homes, Unit 25, Rookery Business Park, Silver Street, Besthorpe, Attleborough, Norfolk, NR17 2LD.

If you believe that any information we are holding about you is incorrect or incomplete, or you wish for such information to be erased or use of it to be restricted, please call us on 01603 336025, or email us at We will endeavour to deal with your request within one calendar month of receipt.